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Hendrik Adriaensen

Project/Service Delivery Manager

Industrial engineer in ICT and a master in business economics with proven track record in service delivery management and IT project management. Strong interest in people and project management.

Past and future

Experience as a team leader with internal and external people and as a project manager of onsite and remote teams with multifunctional skills for infrastructure and security projects. Strong in planning, reporting, fast learning, certified in ITIL foundation as well as PRINCE2, COBIT 5 and SCRUM. hands-on and result oriented.

“Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.”

- Julie Twai Mutha

“Team leader, Team member, Project leader, Microsoft Office, including Visio, MS Project and Onenote, Database, SAP, Network Topology, Cisco ASA, ISE, F5, H3C, TippingPoint, Windows 2008 R2, Windows 2012 , VMWARE, SAN, NAS, ITIL, COBIT, PRINCE2, SCRUM”

- Skills & Competencies

“Proper Planning and Precision Prevents Poor Performance”

- 6 P

Main Achievements

• Delivery of projects between 98% and 99,9% success defined in evaluation form • Manage onsite and remote teams • Network and datacentre contract renewal • Perfect KPI’s more than 1 year

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Projects

• Datacenter move • Network Monitoring Infrastructure • Network Access Control • Intrusion Prevention System • Web Application Firewall • Load Balancer • Virtualisation (VMWARE) • Switch Replacement • VLAN Consolidation
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A brush of my past

Project/Service Delivery Manager AMR, Network and Datacenter 2012 -2017

Key responsibilities

In Project Manager role: End responsible for successful delivery within the Prince 2 framework of following infrastructure projects:

  • Network Monitoring Infrastructure
  • Network Access Control
  • Intrusion Prevention System
  • Web Application Firewall
  • Load Balancer
  • Virtualisation (VMWARE)
  • Switch Replacement
  • VLAN Consolidation

In Service Delivery Manager role: End responsible for day to day tasks to maintain the Service Level Agreements for the application for Automatic Meter Reading, the network and the datacentre infrastructure

  • Define and guarantee SLA’s and OLA’s
  • Steering Committee with Clients
  • Resource, scope and release management
  • Incident/problem manager

 

Key Competences

  • Lead multifunctional teams
  • Onsite, offsite and remote teams
  • Manage outsourcing contracts and projects
  • People management of internal and external people

 

Main Achievements

  • Delivery of projects between 98% and 99,9% success defined in evaluation form
  • Manage onsite and remote teams
  • Network and datacentre contract renewal
  • Perfect KPI’s more than 1 year

Project/Service Delivery Manager AMR 2011 -2017

Activities

In Project Manager role: End responsible for successful delivery within the Prince 2 framework of following application projects:

  • Server Hardware Upgrade
  • OS upgrade from windows 2003 to 2008
  • Software and database upgrade
  • Modem upgrade
  • PABX upgrade
  • Transfer MMR to TeleMMR
  • Integration with SAP DWH
  • Set-up Reporting

In Service Delivery Manager role: End responsible for day to day tasks to maintain the Service Level Agreements for the application for Automatic Meter Reading

  • Implement ITIL V3
  • Define and guarantee SLA’s for 3 major clients (Eandis, ORES and Sibelga)
  • Contract renewal with outsourcing partners
  • Budget management

SDM Mobile 2008 -2017

Activities

During my time at Eandis, I was end responsible for the successful delivery of several projects that impacted the mobile environment:

  • Data migration with LSMW for go life project mobile
  • IT disentanglement from Electrabel to Eandis
  • Upgrade workplace to Microsoft Office 2010
  • SAP R3 upgrade from 4.6C to ECC6
  • SAP NW MI upgrade from 2.5 to 7.0
  • SAP MAM client upgrade (basic component and db)
  • Replacement of Nokia Intellisync with SAP MI 7.1
  • Insourcing AMS contract

This was in combination with my other responsibilities:

  • Resource, scope and release management
  • Incident/problem manager

Junior SAP Consultant 2007 -2017

LogicaCMG had developed a SAP IS-U training program. This gave me the opportunity to start as constultant at Electrabel.

Activities

  • Within the mobile project of the client Electrabel, my responsibilities were:
  • Analyse incidents, problems
  • Create changes and follow up of outsourced developer
  • Manage the software release to pilot users

Certifications / Education 2006 -2017

  • Scrum Master/Product owner certified
  • ITIL foundation Certified
  • PRINCE 2 foundation Certified
  • COBIT Certified
  • Master in Business Economics at KUL (June 2007)
  • Industrial Engineer in Electronics, Information and Communication Techniques (June 2006)

Certifications

• Scrum Master/Product owner certified • ITIL foundation Certified • PRINCE 2 foundation Certified • COBIT 5 foundation Certified

3000 Leuven

+32 486 385262

hendrik@adrit.be